Work & responsibilities
Define work items, dependencies, accountable owners and the human or agent role.
LONG-TERM HUMAN + AGENT PROCESS OUTSOURCING
Enterprise AI FDE outsourcing. From consulting to ongoing execution.
Define and outsource an agreed Human + Agent business process, with FDE implementation support and Flowise service management. A monthly scope and SLA make responsibilities, review and continuous improvement explicit.
Discuss your scope →A MONTHLY MANAGED SERVICE
Outsource an operating process. Keep clear ownership.
Agree the workflow, Human + Agent responsibilities and operating boundaries. FDE engineering supports implementation and continuous improvement around the agreed process.
Consulting included in the agreed BPO scope
Discovery and transition planning shape a practical managed service. A defined monthly scope and SLA cover workload, service hours, acceptance checks, escalation and review.
Changes in workload or responsibilities follow an agreed scope review. Specific fees and service targets are confirmed for the engagement.FLOWISE / SERVICE MANAGEMENT SOFTWAREOne view of the process.
One view of the process.
Clear human and agent responsibilities.
Flowise supports the management of a scoped Human + Agent service around your existing business systems. It brings work, approvals, evidence and service reviews into a structured operating model.
Approval & control
Set review points, permissions, escalation and manual intervention for agreed actions.
Progress & evidence
Track delivery state, exceptions, supporting records and the outcome of checks.
SLA & reporting
Review workload, turnaround, quality, unresolved items and agreed service measures.
An illustrative service-management model. Connections, permissions, automation coverage and reporting are verified and configured for each engagement. Your existing systems retain their agreed roles.
THE WORK WE CAN SCOPEPractical support.
Practical support.
Explicit responsibilities.
- 01Process consulting, operating-model design and transition planning within scope
- 02Human and agent role design with permissions, approvals and escalation
- 03FDE engineering for approved applications, integrations and workflow changes
- 04Representative evaluation, exception handling and human review
- 05Ongoing execution, issue triage and continuous improvement
- 06Flowise task, approval, evidence and SLA reporting configuration as agreed
AN ILLUSTRATIVE OPERATING SCENARIO
A business wants an ongoing internal request-handling process. We scope the human and agent actions, implement approved integrations, configure Flowise work and approval records, and agree how completed work, exceptions and service measures will be reviewed.
What we agree before startingFDE support is scoped to the problem, platform and engineering skills required. Security review, customer authorization and technical feasibility determine the work we can take on.
YOUR PLATFORM REMAINS YOUR PLATFORMAdd operating capacity.
Add operating capacity.
Keep business control.
Delivery arrangements, support hours, languages, data access and approval responsibilities are defined for your project.
See our working approach →YOUR NEXT CHAPTER STARTS HERE
Let's scope it together →Start with one clear operating need.
Which recurring business process would you like a Human + Agent team to operate, and how should the service be measured?