LyndonAIHuman + Agent. The Next Generation of BPO.AGENTIC BUSINESS PROCESS OUTSOURCING
CONSULTING + TRANSFORMATION + EXECUTION

Consulting that leads to
managed delivery.

LMS administration BPO, independent custom courseware development and Enterprise AI FDE outsourcing. We help define the change, then run the agreed work with humans and agents.
Three specialist business lines. For the US, Europe and Asia.

01SPECIALIST BUSINESS

Managed Training Admin

Explore training operations

Monthly LMS administration, training coordination, learner support and reporting around the platform you already use.

LMS administration BPOTraining coordinationLearner support
02SPECIALIST BUSINESS

Custom Courseware

Explore custom courseware

Custom eLearning design, interactive courses, multimedia, localization and content maintenance, with reviewed assets and a defined handover.

Instructional designInteractive contentLocalization & maintenance
03SPECIALIST BUSINESS

Enterprise AI FDE Outsourcing

Explore AI delivery

Long-term Human + Agent process outsourcing with FDE engineering and Flowise service management.

Human + Agent processesFDE supportFlowise management
AGENTIC BUSINESS PROCESS OUTSOURCING

We help you transform.
Then we help run the work.

Consulting and transition planning sit within the agreed managed-service engagement. Human + Agent delivery turns the operating model into recurring execution, with a defined monthly scope and SLA. This is Agentic Business Process Outsourcing (ABPO).

01

Consult

Understand the business process, current systems, workload and desired outcomes. Identify what can improve and what needs human judgment.

02

Transform

Redesign workflows, roles, data, approvals and controls. Pilot the human and agent operating model before expanding.

03

Execute

Deliver the agreed processes with people and agents, supported by verified access, review, escalation and named ownership.

04

Improve

Review service outcomes, exceptions, quality and known costs. Refine the operating model using evidence from delivery.

The human and agent responsibilities, automation coverage and acceptance criteria are defined per engagement. Consulting is included within the agreed BPO scope. Workload, service hours, responsibilities and SLA measures are set before delivery begins.